Customer Accounts Advisor

We are Aaron’s—an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment.

About the role

Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. You will build relationships with customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for success include connecting and relating well to people, demonstrating empathy, listening attentively, explaining things simply, and successfully navigating difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary.

Responsibilities

• Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments
• Direct contact with customers who have not renewed their lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure, and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Perform any reasonable duties requested by management

Requirements

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record)
• Canada: at least 18 years old
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitask
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Pay

The salary range for this role is $13.75 to $14.50 per hour. This position is also eligible for incentive pay based on performance.

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental, and vision insurance
• 401(k) plan with contribution matching

Benefits vary based on full-time and part-time employment status.