Customer Accounts Advisor
The Aaron's Company, Inc. · Christiansburg, VA · 3 days ago
OTHR$14.25–$15/hrFull-time
Pay
The salary range for this role is $14.25 to $15 per hour- position is also eligible for incentive pay based on performance.
Benefits
- Paid time off, including vacation days, sick days, and holidays
- Medical, dental and vision insurance
- 401(k) plan with contribution matching
Qualifications
- Absolutely at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).
- Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Must be able to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
Requirements
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Skills
- Can connect and relate well to people
- Demonstrate empathy
- Listen attentively
- Explain things simply and easily
- Successfully navigate difficult conversations
- Strong multi-tasking, organizational, negotiation and persuasion skills
Responsibilities
- Build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership
- The Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Aid the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed