Customer Accounts Advisor

About Aaron’s

Aaron’s is an industry leader in the sales and lease-to-own retail sector, known for quality brand names and superior customer service. We provide team members with opportunities to reach their full potential in a team-oriented, high-energy, and recognition-based environment with competitive pay and benefits.

About the Role

Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by ensuring customers understand lease agreement benefits and are 100% satisfied with their products. This role involves building relationships with customers over the phone and in person to help them progress toward ownership.

The salary range for this role is $12.75 to $13.50 per hour, with eligibility for incentive pay based on performance.

Responsibilities

• Maintain and update customer accounts, including documenting payment appointments in the store computer system.
• Engage in direct contact with customers who have not renewed their lease agreements, both through home visits and phone calls.
• Persuade customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
• Load, secure, and protect products in the company vehicle, and safely operate the vehicle.
• Assist the Sales Team as needed and perform any reasonable duties requested by management.

Requirements

• Must be at least 21 years old in the United States with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record). In Canada, must be at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively and perform all store functions.
• Proper telephone etiquette.
• Commitment to upholding the Aaron’s Brand and protecting company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Skills for Success

• Ability to connect and relate well to people.
• Demonstrated empathy and active listening skills.
• Ability to explain things simply and navigate difficult conversations.
• Strong multi-tasking, organizational, negotiation, and persuasion skills.
• Passion for making a real difference in the lives of others.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Competitive performance incentives and excellent advancement opportunities.
• Career training and development.

Benefits vary based on full-time and part-time employment status.