Customer Accounts Advisor

At Aaron’s, we offer a team-oriented, high-energy, recognition-based environment with competitive pay and benefits, providing opportunities for career growth and personal development.

About the role

Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. This role involves building relationships over the phone and face-to-face to help customers achieve ownership.

Responsibilities

• Maintain and update customer accounts, including documenting payment appointments in the store computer system.
• Contact customers who have not renewed their lease agreements via in-home visits and phone calls.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
• Load, secure, and protect product in the company vehicle, and safely operate the vehicle.
• Assist the Sales Team as needed and perform any reasonable duties requested by management.

Requirements

• Must be at least 19 years old (United States) or 18 years old (Canada).
• Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record).
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Proficient computer skills.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Skills

• Strong ability to connect and relate well to people.
• Demonstrated empathy and active listening skills.
• Ability to explain things simply and navigate difficult conversations.
• Strong multi-tasking, organizational, negotiation, and persuasion skills.

Pay

The salary range for this role is $12.25 to $13.00 per hour. This position is also eligible for incentive pay based on performance.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.