Customer Accounts Advisor

About the role

The primary responsibility of a Customer Accounts Advisor at Aaron’s is to serve as a coach to customers, driving payment collections and lease agreement renewals. This involves building relationships with customers through phone calls and in-person visits, explaining lease agreement benefits, and ensuring customer satisfaction.

Responsibilities

• Attain and maintain customer account information in the store computer system.
• Directly contact customers who have not renewed their lease agreements, both in-home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Aid the Customer Account Manager in achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.

Requirements

• At least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedules varying from 8 am to 9 pm.
• Capable of lifting up to 50 lbs. without help and up to 300 lbs. with a dolly.
• Two years of retail/customer service experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient in computer skills.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.