Customer Accounts Advisor

About the role

The primary responsibility of a Customer Accounts Advisor at Aaron’s is to coach customers towards lease agreement renewals and ensure satisfaction with products. This involves building relationships through phone calls and home visits, explaining lease benefits, and managing customer accounts.

Responsibilities

• Attain and maintain customer account information in the store computer system.
• Contact non-renewing customers for lease agreement renewal discussions.
• Sell lease agreement renewal benefits to customers.
• Aid the Customer Account Manager in meeting daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
• Load, secure, and protect products in the company vehicle.
• Operate and safely drive the company vehicle.
• Support the Sales Team as needed.

Requirements

• At least 21 years old with a valid driver’s license and compliance with the Company’s Driver Qualification Policy.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent.
• Excellent interpersonal and communication skills.
• High energy and effective multitasking abilities.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Professional appearance and proficient computer skills.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.