Customer Accounts Advisor

About the role

The primary responsibility of a Customer Accounts Advisor at Aaron’s is to coach customers towards timely lease agreement renewals and payment collections. This involves building relationships with customers through both phone calls and in-person visits, explaining lease agreement benefits, and ensuring customer satisfaction.

Responsibilities

• Attain and maintain customer account information in the store computer system.
• Contact customers who haven’t renewed their lease agreements via home visits and phone calls.
• Sell the benefits of timely lease agreement payments to customers.
• Aid the Customer Account Manager in meeting daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Complete and maintain weekly vehicle maintenance sheets and daily route sheets.
• Load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.

Requirements

• At least 21 years old with a valid driver’s license and compliance with the Company’s Driver Qualification Policy.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient in using company computers.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with employer contributions.