Customer Accounts Advisor

About the role

The primary responsibility of a Customer Accounts Advisor at Aaron’s is to serve as a coach to customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction.

Responsibilities

• Build relationships with customers through phone and in-person interactions to facilitate lease agreement renewals.
• Directly contact customers who have not renewed their lease agreements, both in-home visits and over the phone.
• Sell customers on the benefits of timely lease agreement payments.
• Aid the Customer Account Manager in achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle as needed.
• Assist the Sales Team as directed by management.

Requirements

• At least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Pay

The salary range for this role is $12.75 to $13.50 per hour/annually. This position is also eligible for incentive pay based on performance.

Schedule

The work schedule varies from 8 am to 9 pm, with the possibility of additional shifts.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.