Customer Account Specialist

Do your friends describe you as a “people person?” Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a Customer Account Specialist.

About the role

Here’s what your day-to-day will look like. You’ll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You’ll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within.

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high-performing member of the team.

Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, and networking events.

Schedule

In this role you will engage with peers in-office four days a week, with the flexibility for remote work one day a week.

Responsibilities

• Build and develop relationships with customers to ensure continued partnership
• Communicate shipment updates proactively and accurately ensuring a customer-centric approach
• Analyze customer inquiries and provide quality and timely insights and updates to your customers
• Proactively identify opportunities to improve operational efficiency
• Respond to customers with a sense of urgency to provide an excellent customer experience
• Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
• Network internally with Account Management, Operations, and Capacity teams

Requirements

• High School Diploma or GED equivalent
• Previous Customer Engagement Experience
• Ability to travel up to 5% (domestically)

Preferred Qualifications

• Value a diverse and inclusive work environment
• Basic proficiency in Microsoft Office Suite of Programs
• Attention to detail, accuracy, and problem solving
• Demonstrated negotiation, collaboration, and influencing skills
• Bachelor’s Degree from an accredited college or university

Pay

The base pay range for this role is $17.31 - $36.04 per hour. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.

Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

• Three medical plans which include prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Broad range of career development, networking, and team-building opportunities