Customer Account Representative/PACE

Serves as the customer service / inside sales interface

Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of PACE inventory, all customer order transactions, and customer order inquires with minimal direct supervision. This will be accomplished by utilizing the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures.

Position Responsibilities

• Direct and frequent interaction with the Field Sales Representative responsible for the accounts, including joint customer visits and contract pricing and inventory management.
• Serve as the contact for all PACE related functions.
• Work with our largest customer to manage supply of product to support a consigned inventory program
• Coordinate with internal shipping logistics department to ensure customer satisfaction is met
• Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations
• Serve as the contact for all PACE related functions
• Resolve inventory issues and ensure customer satisfaction
• Perform PACE Cycle count electronically
• Process sales orders for parts used by the customer, which we call PACE pulls
• Check price and stock per customer request, as required
• Interact with Outside Sales regarding contract quotes, as required
• Check Voice mail messages and respond to customers
• Expedite PACE released parts that have back orders with the purchasing and production team
• Create and manage the PACE back order report daily
• Provide tracking information and/or proof of delivery when requested by the customer

Essential Skills And Experience

• 2-4 years of work experience in a related field
• General knowledge of sales order processing and standard inventory practices
• High percentage of work is computer related working with our ERP, Customer ERP and Excel
• Good computer skills, with knowledge of Windows, Outlook, Internet Explorer, and Adobe including good keyboarding skills
• Advanced Excel knowledge and proficiency