Customer Account Representative/PACE

Serving Our Customers

Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of PACE inventory, all customer order transactions, and customer order inquires with minimal direct supervision.

• Utilize the company distribution software (P21) and the manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures.
• Direct and frequent interaction with the Field Sales Representative responsible for the accounts, including joint customer visits and contract pricing and inventory management.
• Serve as the contact for all PACE related functions.

Position Responsibilities

• Work with our largest customer to manage supply of product to support a consigned inventory program
• Coordinate with internal shipping logistics department to ensure customer satisfaction is met
• Coordinate with inventory control to maintain the integrity of inventory kept at the customer consigned locations
• Directly with customer representatives to resolve inventory issues and ensure customer satisfaction
• Perform PACE Cycle count electronically. This is typically done weekly to allow all parts to be counted up to 2 times per year. For this responsibility you will work directly with the customer and our Materials Manager
• Process sales orders for parts used by the customer, which we call PACE pulls
• Check price and stock per customer request, as required
• Interact with Outside Sales regarding contract quotes, as required
• Check Voice mail messages and respond to customers
• Expedite PACE released parts that have back orders with the purchasing and production team
• Create and manage the PACE back order report daily
• Provide tracking information and/or proof of delivery when requested by the customer

Essential Skills And Experience

• 2-4 years of work experience in a related field
• General knowledge of sales order processing and standard inventory practices
• High percentage of work is computer related working with our ERP, Customer ERP and Excel
• Good computer skills, with knowledge of Windows, Outlook, Internet Explorer, and Adobe including good keyboarding skills
• Advanced Excel knowledge and proficiency

Qualifications

• A High School Diploma or GED is required for this position
• An Associates Degree is preferred

Benefits

• Competitive pay including bonus opportunities
• All the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.)
• A lasting career – career paths are available in customer service, operations, sales or management
• Great work / life balance
• Join a local team with company backing