Customer Account Representative FULL TIME

Responsibilities

• Contact customers with past-due accounts to arrange payment solutions
• Review and reconcile customer accounts to resolve discrepancies
• Prepare and send collection notices and correspondence
• Document all customer interactions and payment arrangements accurately
• Partner with customers to resolve billing or payment concerns
• Collaborate with internal departments to address account-related inquiries
• Follow up consistently to ensure payment commitments are met
• Communicate potential risks or trends to management
• Provide additional administrative support as needed

Requirements

• Customer service background desired
• Strong communication, negotiation, and problem-solving skills
• High attention to detail and strong organizational skills
• Ability to manage multiple accounts and priorities independently
• Basic knowledge of lending and financing practices a plus