Customer Account Representative

About Us

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention.

Position Summary

Novra Corp is seeking a Customer Account Representative to support client accounts by providing exceptional service and maintaining accurate account information. This position focuses on building strong customer relationships while ensuring account requests are handled efficiently.

Responsibilities

• Serve as a primary contact for assigned customer accounts
• Respond to account-related questions and service requests
• Maintain accurate customer account records and documentation
• Monitor account activity and ensure timely follow-up
• Cook up with internal teams to resolve customer concerns
• Prepare account updates and routine reports
• Support administrative tasks related to account management
• Maintain professionalism and confidentiality
• Perform additional duties as assigned

Qualifications

• A high school diploma or equivalent is required
• Strong communication and customer service skills are essential
• Excellent organizational and multitasking abilities are necessary
• Basic computer proficiency and data entry skills are required
• An attention to detail and problem-solving abilities are important
• The ability to work independently and collaboratively is valued
• Previous customer service or administrative experience is helpful but not required