Customer Account Professional - Hybrid

The Customer Account Professional at Arbella is responsible for:

• Serving as the "Voice of Arbella" by building relationships and providing superior customer service.
• Managing customer interactions across multiple communication channels to assist with underwriting, billing inquiries, and policy changes.
• Educating and advising insureds on risk exposures, coverages, and policy enhancements.
• Maintaining accurate client files and automated account records, supporting new business, rewrites, conversions, endorsements, cancellations, and renewals.
• Identifying and recommending beneficial coverage enhancements, and managing agent interactions to align with business objectives.
• Completing outbound calls to gather necessary information for policy transactions, renewals, and coverage counseling.
• Collaborating with other stakeholders to understand trends, compliance, and requirements.

Requirements

• Maintain Property & Casualty licensing requirements for all states in Arbella's footprint.
• Have excellent customer service, communication, and collaboration skills.
• Show strong time management and attention to detail.

Qualifications

• Sound customer service work experience.

Benefits

• Full-service cafeterias.
• Tuition assistance programs.
• Volunteer opportunities and employee-led community efforts.
• A robust training, mentorship, and professional/personal development programs.
• A supportive and diverse workplace culture.

Pay

Average annual salary or hourly wage range for this position is approximately $52,780 ($28.00 an hour) - $55,000 ($29.18 an hour).