^Custom Software Engineer - 6380864

Key Responsibilities

• Provide Level 1 application support for Parts and Dealer-facing applications by monitoring, triaging, and resolving incidents using established Standard Operating Procedures (SOPs).
• Analyze incoming tickets, identify issue categories, and perform initial troubleshooting following documented support processes and knowledge base articles.
• Maintain accurate ticket updates, resolution notes, and knowledge articles to support continuous improvement and operational excellence.
• Communicate incident status and resolution progress to business users and stakeholders in a timely and professional manner.

Basic Qualifications

• Minimum 1 year of experience in IT Support, Application Support, Help Desk, or Service Desk functions.
• Experience with Parts, Inventory Management, Order Management, Supply Chain, Dealer Management, or Manufacturing business processes.
• Experience working with ticketing tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• A high school diploma or GED.

Preferred Qualifications

• Associate or bachelor's degree in information technology, Computer Science, Business, or related field.
• Experience supporting Parts, Manufacturing, Automotive, Industrial Equipment, or Agricultural Equipment applications.
• Basic knowledge of SQL, databases, batch processing, APIs, or system integrations.

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Benefits

• Medical, dental, vision, and long-term disability coverage.
• A 401(k) plan.
• Paid time off.

Requesting an Accommodation

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

At Accenture, we believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.