Custom Orders Representative

Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517

About the role

Fast, friendly and customer‑focused. As a Uline Custom Orders Representative, you’ll support custom and drop‑ship orders, serving as liaison between our vendors and customers to deliver an exceptional experience our customers love!

Responsibilities

• Guide and process customer inquiries regarding custom print and drop‑ship orders in a collaborative call center using world‑class technology.
• Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
• Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
• Review and edit customer artwork for their custom orders to ensure it is production ready.

Requirements

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• 2+ years of relevant customer service experience.
• Experience with Adobe Illustrator and Photoshop preferred.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Best‑in‑class, clean, modern facilities.
• First‑class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace; all new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.