Custom Framing Personal Designer

About the role

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC
• Deliver sales and production results
• Act in lead capacity in the absence of the Framing Manager
• Be a resource to assist and train other Team Members
• Support and assist Framing Manager in driving KPI’s achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Provide a fast and friendly check out experience while adhering to cash handling standards
• Support shrink and safety programs
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Engage customers on benefits of Rewards and complete enrollments
• Education customer on Voice of Customer (VOC) survey
• Assist with Omni channel processes

Requirements

• Basic computer skills and basic measuring skills
• Ability to operate the framing equipment and glass cutter

Qualifications

• Minimum type of experience the job requires: Basic computer skills and basic measuring skills
• Preferred type of experience the job requires: Retail experience, selling products and/or services to customers

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

Other Duties As Assigned

Includes but is not limited to: interacting with others in an accepting and respectful manner; remaining positive and respectful, even in difficult situations; promoting commitment to the organization’s vision and values; projecting a positive image and serving as a role model for others; participating in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget; operating cash register and executing cash handling to standards; acknowledging customers, helping locate product and providing solutions; engaging customers on benefits of Rewards and completing enrollments; educating customers on Voice of Customer (VOC) survey; assisting with Omni channel processes.

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. Must Meet Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals.