Custom Framing Manager Full-time

About the role

Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for art. Drive custom framing sales and assist customers in creating memorable framing solutions.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team on selling behaviors.
• Lead delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager.
• Achieve KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing, and training of new team members; support Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for continued self‑development.
• Partner with MODs daily on expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Follow SOPs and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni‑channel processes.
• Other duties as assigned.

Requirements

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting; all public areas climate‑controlled; some stock rooms may not be climate‑controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends and early mornings.

Pay

Total Base Pay Range: $17.50 – $23.00 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.