Custom Framing manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team to sell effectively.
• Plan and manage workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production.
• Review and plan sales floor time for networking.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, on-board, coach, observe, and train new team members; support talent development; participate in performance management activities; utilize leadership competencies for self-development.
• Collaborate with MODs daily on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budget.
• Follow SOPs and company programs to maintain a safe work environment.
• Engage with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes as needed.

Requirements

Basic computer skills. Previous custom framing experience and retail management experience preferred. Ability to lift and carry heavy items, bend, stretch, and reach.

Qualifications

High school diploma or equivalent. Previous custom framing experience and retail management experience preferred.

Skills

Customer service skills, ability to lead and coach a team, strong organizational and problem-solving skills, attention to detail, and familiarity with standard operating procedures.

Benefits

Includes a range of benefits such as a 401(k) with employer match, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. Additionally, employees can take advantage of employee discounts and partner discount programs.

Pay

$14.00 - $16.80 per hour

Schedule

Nights, weekends, and early mornings may be required.