Custom Framing Lead

About the role

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Framing Lead will lead their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Framing Lead acts as a representative of our company to the public, handling all customer contact in a friendly, courteous, and professional manner. The role drives revenue by providing outstanding customer service, helpful product knowledge, and building individual customer relationships. From the initial design session to the pickup of the finished order, the Framing Lead is responsible for the complete cycle of a Design Center order while maintaining a clean, safe, and orderly environment in accordance with company policies and procedures.

Responsibilities

• Consistently demonstrate superior customer satisfaction by combining sales, product, and other skills training to meet or exceed customer expectations.
• Maintain an energetic and positive attitude with all customer interactions.
• Ensure compliance with all Loss Prevention measures and company Policies & Procedures.
• Process framing orders in an efficient, timely, and accurate manner.
• Process framing paperwork in an accurate, organized, and timely manner.
• Act as a first point of contact for all Design Center associates.
• Communicate unresolved issues to the General Manager.
• Provide training to new associates in Design Centers.

Requirements

• Ability to work both independently and in a team environment.
• Excellent communication skills.
• High School Graduate or equivalent.

Schedule

• Availability to work flexible schedules including day/evening shifts, weekends, and holidays as required by the needs of the business.
• Regular attendance in accordance with the retail attendance policy.
• Associates in this role are scheduled an average of 35 - 40 hours per week based on availability and the needs of the business.

Technical Requirements

• Experience with POS framing software.
• Experience with computerized mat cutter.
• Experience with wide format ink jet printing and photo manipulating software.
• Working knowledge of framing materials, conservation principles and techniques, and systems for the safe care, handling, and framing of artwork.

Competencies

• Elevates Service Standards
• Leadership
• Champions Core Values
• People
• Operations

Supervisory Responsibility

The Framing Lead directly supervises personnel within their store location.

Physical Demands

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing, and climbing ladders.

Travel

Some travel with occasional overnight stays for training purposes.

Pay

$22 - $25 per hour + Sales Incentives

Benefits

• Medical/Dental/Vision Insurance
• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Holidays & Paid Time Off
• Paid Parental Leave
• Short-Term/Long-Term Disability
• Training Opportunities
• Basic & Optional Life Insurance
• Employee Discount

About the Company

Founded in 1911, Blick Art Materials is in its third generation of family ownership and is the largest and oldest provider of art supplies in the United States. Our mission is to support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.