Custom Framing

About the role

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
• Deliver sales and production results
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Requirements

• Basic computer skills and basic measuring skills
• Ability to operate the framing equipment and glass cutter

Qualifications

• Basic computer skills and basic measuring skills
• Ability to operate the framing equipment and glass cutter

Skills

• Customer service skills
• Problem-solving skills
• Attention to detail
• Physical stamina for bending, lifting, carrying, reaching and stretching
• Ability to work in a fast-paced environment

Benefits

At The Michaels Companies Inc., we offer a comprehensive benefits package that includes:

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts
• And much more

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends and early mornings.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment

Other Duties As Assigned

Perform other duties as assigned.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. Must Meet Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Equal Opportunity Employer

We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals.