Custom Framer PT

Store location: San Jose – Blossom Hill, CA

About the role

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and ensure they can find what they’re looking for. Maintain a safe, clean, and clutter-free environment.

Responsibilities

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer sales using Elevated ABC Deliver to build relationships with all customers while creating custom framing solutions
• Deliver sales and production results
• Complete framing orders with a high degree of quality and on time
• Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well-merchandised and in-stock store for customers
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product, and provide solutions
• Assist with Omni channel processes
• Perform other duties as assigned

Requirements

• Basic computer skills and basic measuring skills
• Ability to operate framing equipment and glass cutter
• Retail experience
• Experience selling products and/or services to customers

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

Work Environment

• Public retail store setting taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Pay

Total base pay range for this position: $19.00 - $22.40 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

Michaels offers a range of benefits to support team members and their families, depending on position and eligibility. Benefits may include:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs