Custody Client Service Manger

About the role

In today’s complex and dynamic environment, clients expect to be serviced by professionals who understand the mutual fund industry and their clients’ expectations and strategic goals. Global Fund Custody Client Service Managers act as trusted advisors, working with clients to continually assess the rapidly changing business environment, provide expertise and guidance focused on custody support needs, and enable clients to focus on growing their firm’s assets.

Responsibilities

• Maximize client retention and expand U.S. Bank’s product development and services.
• Monitor client asset levels and propose fee structure amendments.
• Conduct monthly client risk assessments measuring client satisfaction levels.
• Proactively make recommendations to clients to maintain and increase service levels offered by U.S. Bank.
• Research clients’ products and existing services to identify sales opportunities.
• Coordinate interdepartmental meetings to facilitate open communication among internal personnel and effectively develop strategies and solutions to meet clients’ requests.
• Respond to client due diligence questionnaires.

Requirements

• Bachelor’s degree in business administration or related field, or equivalent experience.
• Nine to fourteen years of experience in a mutual fund–related or brokerage industry position.

Preferred Skills and Experience

• Advanced knowledge of the financial services industry and an understanding of operations, legal, or accounting principles that impact the mutual fund industry.
• Ability to build strong working relationships by promptly responding to client inquiries, understanding clients’ priorities, and ensuring ongoing client satisfaction.
• Demonstrated effective work habits and organizational skills for prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities.
• Well-developed ability to produce high-quality, accurate, and thorough work with attention to detail.
• Strong analytical and problem-solving skills, using sound business judgment to proactively resolve issues or quickly identify concerns.
• Excellent verbal and written communication skills in working with clients, external auditors, and internal personnel throughout the organization.
• Proven ability in practicing effective risk management strategies and understanding U.S. Bank’s risk policies.
• Proven team-oriented skills.
• Advanced knowledge of Microsoft Office products.
• Ability to build formula-driven Microsoft Excel spreadsheets.
• Flexibility with work hours as required to meet client expectations.

This role requires working from a U.S. Bank location three or more days per week.