Custodial Team Member -Full Time

About the role

Under the direct supervision of GGC TLC, this position is responsible for assisting in the custodial maintenance of the facility to maintain a neat and clean appearance.

Essential functions

• Maintain facilities in neat and clean appearance
• Complete custodial maintenance activities in a timely manner and in accordance with housekeeping checklist
• Vacuum carpets, sweep, mop floors, sweep sidewalks, empty trash containers and replace liners, pick up trash on GGC grounds
• Dust fixtures, doorjambs, doors, tables, and office furniture
• Clean and wash dressing room and restroom mirrors
• Sanitize restroom toilets and sinks
• Replenish restroom paper supplies and soap dispensers
• Clean and wash GGC doors and windows
• Maintain break room in a clean and sanitary manner (tables, refrigerator, floor, cups, coffee makers, etc.)
• Train and supervise trainees on the performance of custodial duties
• Perform custodial maintenance work utilizing sound safety practices (lifting, use of equipment, floor signs, etc.)
• Report accidents to Team Leader in a timely manner in accordance with Agency safety procedures
• Support team and location with additional sales floor needs as assigned
• Operate custodial equipment in cleaning of floors and carpets
• Perform daily routine maintenance checks on equipment
• Report damaged or non-working equipment to Team Leader in a timely manner
• Attend in-service and related training as assigned by Team Leader
• May be asked to participate in activities outside of Goodwill
• Other duties assigned by Team Leader

Customer service and professional standards

• Customer Service – friendly, smiles, assists, suggests and greets within 10 seconds
• Communication – actively listens, clearly gets points across
• Attitude – Can-do
• Ethics – high integrity, does the right thing, reports concern right away to Leadership
• Image – neat, welcoming appearance and disposition
• Work quality – sense of urgency, detailed and expedient
• Work quantity – completes tasks in a timely manner and addresses concerns independently

Minimum qualifications

• High school diploma or G.E.D. preferred
• Knowledge of custodial floor and carpet cleaning techniques and procedures
• Knowledge and familiarization with custodial equipment and supplies and associated hazards
• Able to develop and maintain effective working relationships with Team Leader, Team Members, Customers, and Clients
• Able to supervise and train people
• Able to read cleaning supply directions and chemical mixtures
• Able to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance

Schedule

• Must be willing and able to work evenings and weekends

Physical requirements

• Able to stand, bend and reach
• Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly
• Over twenty-five (25) pounds, request additional team member assistance as needed
• Able to perform tasks that require repetitive motion
• Manual dexterity is required

Critical performance factors

• Sales vs Budget (Location vs goal)
• Safety – GGC Safety metric score
• Attendance – Works schedule as assigned, notify leadership as needed with no recurring issues
• Quality of Work – Attitude, sense of urgency, productivity, individual safety performance
• Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)
• Transaction Value (Location vs LY)
• Donor Value (Location vs goal)
• Image – Personal image, keeps work area/location clean, safe, organized
• Work Integrity – Follows established procedures and processes donation timely with a sense of urgency