Cust Service Rep - Integrated Supply

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

Position Summary

Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR). In this position, you will work at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods, and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.

Essential Job Duties And Responsibilities

• Works to ensure the accuracy of shipments to the customer.
• Affixes bar codes at customer site to generate customer orders.
• Performs VMI functions at vending point of use areas: loading, receiving and minor repairs or changes, including mandatory communication with direct supervisor and the sales team.
• Maintains awareness of min/max, reorder point/quantity and reports observations back to management.
• Recommends changes to the customer inventory levels based on usage.
• Maintains and cultivates relationships with one or more suppliers, vendors, and assigned customers.
• Identifies opportunities for and documents customer cost savings.
• Follows all Vallen and customer Standard Operating Procedures.
• Adheres to operating practices; ensures worksite is professional, clean and neat always.

Job Qualifications

• High school diploma or equivalent.
• 1+ years of experience in the field of Procurement preferred.
• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Willing to learn

Job Qualifications

Long periods of time working on a computer and performing repetitive key-boarding activities.
Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).

Physical Demands

• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee frequently is required to sit.
• The employee is occasionally required to stand and walk.
• The employee may be required to occasionally lift and/or move up to 25 lbs.

Specific Vision Abilities Required By This Job

• Close vision
• Able to adjust focus
• May require the ability to distinguish color