CUST RELATIONSHIP LIAISON (DR)

About the role

This role is responsible for maintaining relationships with current accounts/patients and ensuring they have the necessary equipment for home healthcare needs. Key responsibilities include responding to customer needs, managing follow-ups, and troubleshooting issues.

Responsibilities

• Acts as a single point of contact for specific accounts
• Responds to customer needs, concerns, and complaints
• Consults with clients and referral sources on products and necessary equipment
• Obtains all required documentation for orders and enters them into the system
• Contacts patients to confirm orders and communicate financial obligations
• Affirms patient's needs and promotes company products/services
• Troubleshoots issues with medical groups and relevant departments
• Assists medical groups and provider groups in understanding products and services
• Participates in quality assurance/performance improvement initiatives
• Follows up on authorizations, CMNs, and prescriptions
• Trains patients on equipment use
• Responds to emergency calls and related needs
• Coordinates patient services with physicians and medical groups
• Performs timely follow-up on discharges
• Operates a personally owned vehicle in accordance with essential job functions
• Sets up and delivers home healthcare products and services

Requirements

• High school diploma or equivalent
• At least 2 years of related experience
• Valid driver’s license
• Ability to build and maintain solid working relationships
• Passes POV requirements and safety training

Qualifications

• Age 21 or older
• Business acumen and problem-solving skills
• Effective communication and interpersonal skills
• Basic computer skills
• Physical ability to lift up to 40 pounds

Skills

• Customer service
• Product knowledge
• Technical troubleshooting
• Coordination and organization
• Interpersonal skills

Benefits

Accerra Health offers a comprehensive benefits package including medical, dental, and vision care coverage, paid time off, a 401(k) plan, flexible spending accounts, basic life insurance, short-and long-term disability coverage, accident insurance, mental and physical well-being programs, and more. Accerra Health is an equal opportunity employer.