Curriculum Developer/Trainer, AACU Employee Training and Development

About the role

This position is a member of the People Team within the American Airlines Credit Union. The role is responsible for providing in-house, online, and on-site training in the methodologies of loan system functionality, correct lending procedures, and loan underwriting in accordance with Credit Union policies.

Responsibilities

• Deliver product, procedural, and system training on lending, loan processing, and numerous other topics to specific workgroups
• Create high-quality print and web-based curriculum, manuals, and job aids, often under short time constraints
• Facilitate and customize training programs for lenders and other staff to meet operational needs
• Review internal Policies and Procedures for accuracy and clarity
• Create an outstanding employee training experience
• Ensure the security and confidentiality of all account and related information
• Ensure compliance with all applicable laws and regulations, including the Bank Secrecy Act
• Perform other duties as assigned

Requirements

• High School diploma or GED equivalent (minimum requirement)
• Bachelor’s degree in an area of study relevant to the position (preferred)
• Two to five years recent consumer lending or loan processing experience (preferred)

Skills

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience, education, or hands-on use
• Knowledge of AACU systems including MeridianLink, Episys, and Synapsys
• Knowledge of AACU loan products and underwriting guidelines
• Skilled in project management with the ability to manage all aspects of a training class
• Knowledge of credit union lending procedures
• Excellent presentation skills
• Ability to motivate a class of adult learners
• Ability to recognize when employees require additional help
• Excellent written and oral communication skills
• Passion for helping employees excel in serving members
• Ability to match appropriate products and services with members
• Ability to take complicated information and deliver it in an easy-to-remember format
• Ability to handle multiple and competing priorities
• Ability to work independently with minimal supervision as well as in a team environment
• Ability to travel and adapt to some shift changes for training events
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network for you, your family, and friends
• Health Benefits: Day-one access to health, dental, prescription, and vision benefits, virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Tools, resources, and support to help you be the best version of yourself
• 401(k) Program: Available upon hire; employer contributions may be available after one year, depending on the workgroup
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more