Current Day Account Manager (NJUS)

Purpose of Position

The Owner Services Current Day Account Manager is responsible for all day-of communication with our Owners while collaborating effectively with Strategic Operations, Maintenance, Dispatch, Crews, Operations, and Owner Services Management Teams to ensure day-of flights are executed successfully.

Tasks And Responsibilities

• EXEMPLARY CUSTOMER SERVICE - Act as the main contact for the client's day-of flight and provide information or changes to trip. Communicate pertinent trip impacting information such as aircraft changes and flight delays while maintaining a high degree of professionalism, attentiveness, and active listening. Address and de-escalates client's concerns by communicating with empathy and demonstrating knowledge of operational requirements.
• KNOWLEDGE - Acts as a trusted advisor by consulting with clients on optimal trip solutions for day-of flights through utilization of Owner Services and operational knowledge. Effectively collaborates with internal and external business partners to ensure correct and accurate information is communicated with the client in a timely and professional manner.
• OPERATIONAL EXCELLENCE - Efficient time management and organizational skills and the ability to productively manage the needs of the business and correspondence with clients. Proactively identifies issues that may impact a flight and facilitates problem solving through cross-departmental collaboration. Review flights to ensure proper setup and monitor for impacts and/or other issues. Strong attention to detail and data accuracy.

Education, Certifications and Licenses

N/A

Years Of Experience

4-6 years of experience

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

How NetJets Supports You

• NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.
• NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life. Our Comprehensive Suite Of Benefits Include Medical, Dental, and VisionHealthcare AdvocacyEmployee Assistance ProgramFlexible Spending AccountsHealth Savings Account with annual employer contributionWellness Programs & DiscountsPaid Time OffParental Leave of AbsenceLife and Accident InsuranceVoluntary benefits (financial protection plans)401(k) plan, with 67% of every dollar you contribute matched by NetJetsShort and Long-Term DisabilityLegal PlanIdentity Theft Protection PlansPet InsuranceFamily & Caregiving Support