Curbside Market Operator (Mobile Market Retail Position)

Our MissionOur mission is to leverage the power of food to end hunger and build healthier communities. Our VisionWe believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. The Foodlink WayAct With CompassionTake ResponsibilityBe a Team PlayerListen, Learn, Adapt Job Title: Curbside Market OperatorDepartment: Community Health ProgramsReports to: Food Retail ManagerStatus: Hourly, Non-Exempt, Full-TimeJob Level: Foundational Support Roles (2)Updated: August 2026 SUMMARYThe Curbside Market is a mobile market that sells fresh, healthy, and affordable foods in low-income communities throughout Foodlinks service area. The Curbside Market Operator is responsible for ensuring safe, timely and efficient market operations at each site as assigned by their daily route and schedule. Daily responsibilities include loading/unloading, driving the Curbside Market vehicle, providing exemplary customer service, money handling and use of point-of-sale system, data collection, and volunteer supervision. Curbside Market is one of the largest mobile markets in the country and provides healthy food access to thousands of people in Greater Rochester annually. Curbside Market operates all-year round in rain or shine conditions as long as it is safe for staff and customers. A successful candidate will be able to thrive in a fast-paced, adapting environment. Operators are a representative of Foodlink and Curbside Market and are expected to uphold the values and mission of this program in our community. KEY RESPONSIBILITIESEffectively completes daily tasks required of Curbside Market operators. Follows assigned route and schedule, driving trucks to each Curbside Market site on time.Responsible for recording all sales in the point-of-sale system.Keeps Curbside Market vehicles clean and organized.Loads and unloads Curbside Market vehicle at the beginning and end of each shiftEnsures safety of self, volunteers and customers by inspecting, cleaning and sanitizing vehicles.Completes and observes important safety procedures.Completes pre-trip truck inspections before every route.Observes all safety policies and procedures as required by Foodlink policies and DOT regulations.Reports accidents, incidents, and safety concerns immediately to appropriate personnel.Provide exemplary customer service to Curbside Market Customers and others.Operators are expected to serve a wide variety of people and communities. Being able to think quickly on your feet, adapt to new environments, and engage with a wide variety of people is required.Represents Foodlink in a professional manner at all times when interfacing with customers, donors, volunteers and/or constituent providers.Communicates all issues and concerns from sites and customers to the Curbside Market Supervisor.Serve as the point person for Foodlink volunteers and interns.Help train and onboard new volunteers and interns. Support other organizational priorities, as determined by the Director of Community Health Programs, given the flexibility required of all staff in a fast-paced, growing organization. COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies: Adaptability: Able to adapt to evolving program needs in a fast- paced environment.Problem Solving: Identifies and resolves problems in a timely manner and develops alternate solutions.Teamwork and Communication: Willingness to step up to support the Curbside Market team and mission. Responds promptly to internal team needs and commitments.Quality: Demonstrates accuracy and thoroughness, looking for opportun