Curbside Attendant

About the role

The Retail Curbside Attendant is responsible for processing curbside orders from the online platform, adhering to state compliance standards, and providing excellent customer service.

Responsibilities

• Pulling inventory from the sales floor and entering products into the customer's sales order
• Building and setting up profiles in Leaf Logix
• Updating all steps during the process of applicable software program applications
• Creating an exceptional customer service experience with guests through education, knowledge of products, and salesmanship
• Complying with all state regulations pertaining to medical and/or retail sales
• Complying with all cash handling policies and procedures
• Reporting on all issues to management
• Maintaining cleanliness of all surfaces and register area
• Taking pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency
• Meet age requirement as outlined by state cannabis agency
• Able to pass all background checks as required by state cannabis agency
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays
• Maintain regular and punctual attendance
• Able to communicate effectively with customers/caregivers and team members
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment
• Understanding and knowledge of cannabis products

Experience

• 1-3 years working in a retail setting, cannabis a plus

Competencies

• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good

Education

• High school diploma/GED required

Working Conditions

• Work is primarily performed in a dispensary setting
• The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures
• Involves frequent contact with staff, vendors and customers
• Work may include dealing with law enforcement and occasional State inspectors

Physical Requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms.
• Must be able to exchange accurate information about product offerings
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
• Able to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent

Equal Opportunity Employer

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.