Curam Business Consultant

About the role

Cúram by Merative is a leading provider of digital solutions for social service programs. Our platform helps governments worldwide modernize their social programs, providing essential support to millions of people annually.

Responsibilities

• Research, analyze, define, and document customer requirements
• Analyze business requirements and write functional documentation and user stories for technical consultants
• Act as the primary point of contact for business-related inquiries and issues requiring clarification
• Collaborate with the design and development team to discuss design options and evaluate different approaches
• Become an expert in Cúram product functionalities, demonstrating software capabilities, conducting fit/gap analysis, and advising on implementation strategies
• Scope Proof of Concepts (POCs) as needed, and lead agile sessions when required
• Document solution requirements including use cases, process flows, data definitions, screen designs, and storyboard elements
• Develop and prioritize test cases for quality assurance

Requirements

• At least 5 years of experience as a Business Analyst in a large IT consulting firm or a public sector agency, focusing on technology-driven projects
• Experience with Curam services delivery and/or Curam product, particularly with Universal Access, Evidence, Rules, and Outcome Management
• Proven expertise in business process analysis, including user stories, process flows, gap analysis, and documentation
• Ability to identify and evaluate delivery methods and advise teams on best practices based on measurable outcomes
• Experience supporting teams by helping visualize outcomes, prioritizing tasks, and aligning solutions with the Minimum Viable Product (MVP), sprint, and project scope
• Capable of facilitating cross-functional meetings involving clients, system integrators, and technical teams

Qualifications

• Experience in Social Service management within the public sector or government, with knowledge of Human Services programs such as Child support, SNAP, TANF, juvenile justice, eligibility, etc.
• Experience implementing and customizing Commercial-off-the-shelf (COTS) functionality to meet specific requirements

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in business process modeling and documentation
• Knowledge of Agile methodologies and project management
• Ability to work effectively in a remote-first environment

Benefits

• Remote-first work culture
• Flexible vacation policy
• Paid leave benefits
• Health, dental, and vision insurance
• 401(k) retirement savings plan
• Tuition reimbursement
• Life insurance
• Employee Assistance Program (EAP)
• Additional benefits may be discussed during the hiring process