CUNY EDGE Program Support Coordinator
under no heading? The instruction: "Prefer a few substantive sections over many thin ones." We can include a brief intro paragraph before sections? Not required. Probably better to include a short paragraph summarizing the organization? But that is generic; might be considered boilerplate? It's not exactly boilerplate but it's generic fluff. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The intro is not those; it's just a thank you note. Might keep as a
before sections. We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not fabricate sections like Benefits unless posting actually states them. It does: "RFCUNY Benefits" then just says "RFCUNY Employee Benefits and Accruals" but no details. That's vague; it's not specific content. According to rule: never create Benefits section unless posting actually states them. It states "RFCUNY Benefits" but then only says "RFCUNY Employee Benefits and Accruals" which is placeholder. Likely we should not include Benefits section because no specific details. Similarly Pay Range is given: "$45,000 - $50,000". That's specific, so include Pay section.
Schedule: "This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines." That's specific schedule info, so include Schedule section.
Work Environment and Physical Requirements: includes hybrid, travel, sitting, lifting up to 20 pounds. That's specific, include as Work Environment.
Qualifications: includes minimum and preferred. That's specific.
Duties and Responsibilities: includes bullet-like paragraphs; we can turn each paragraph into
- under a
. Might be multiple paragraphs; we can treat each as list item.
Program Overview: maybe we can include as a section "Program Overview". It's substantive.
Position Overview: also substantive.
We need to decide headings: Use for each section. Could have: Program Overview, Position Overview, Duties and Responsibilities, Qualifications, Work Environment and Physical Requirements, Pay, Schedule.
We must not repeat job title. No headings for Job ID etc.
We need to preserve all substantive information: ensure we don't lose details.
Let's extract content:
Program Overview:
"CUNY EDGE is a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA). Housed within the CUNY Office of Academic Affairs, the program combines academic, personal, and career support while helping students meet applicable HRA requirements. CUNY EDGE serves more than 3,500 students across 20 colleges each year and helps students progress toward timely graduation and fulfilling careers. For more information, visit cuny.edu/cunyedge."
Position Overview:
"Reporting to the CUNY EDGE Deputy Director of Career Development & Experiential Learning, the Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office. The position assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events; provides backup administrative support for the CUNY EDGE Fellowship Program; and coordinates with HRA to follow up on routine document questions and recurring program issues. The ideal candidate is organized, responsive, detail-oriented, and comfortable coordinating with Central Office staff, campus teams, and external partners while handling confidential information appropriately."
Duties and Responsibilities: we have two sub-sections: HRA Coordination and Case Resolution, Central Office Operations and Administrative Support, Fellowship Program and Student Employment Backup. We can combine into a list.
Let's list each duty as separate
- :
- Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters.
- Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units.
- Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes.
- Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.
- Handle student records and program information with appropriate confidentiality and discretion.
- Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation.
- Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.
- Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.
- Maintain contact lists, internal directories, shared files, and other program records.
- Perform other related duties as assigned in support of CUNY EDGE operations.
- Serve as backup for key Fellowship Program administrative functions and provide coverage during staff absences or periods of high volume, including assistance with onboarding, rosters, timekeeping, and related records.
- Review timesheets for completeness and proper approval; track deadlines and follow up with campuses to resolve missing information or discrepancies affecting onboarding or payroll processing.
- Maintain accurate logs and support routine Fellowship Program reporting and communications.
Qualifications:
Minimum: High school diploma or high school equivalency and two to three years of relevant administrative, program support, or customer service experience.
Clear and professional written and verbal communication skills.
Ability to handle confidential and sensitive information with discretion and integrity.
Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as virtual meeting, collaboration, and administrative systems.
Preferred: Associate degree or some college coursework.
Experience in higher education, student services, workforce development, or a related setting.
Experience working with HRA or other public benefits programs, policies, procedures, or systems.
Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups.
We can format as list.
Work Environment and Physical Requirements:
"This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines.
Ability to travel to CUNY campus locations as needed.
The role may require sitting for extended periods, using a computer and other office equipment and occasionally lifting items up to 20 pounds.
Reasonable accommodations will be provided in accordance with RFCUNY policies."
Pay:
"Pay Range Minimum - Maximum: $45,000 - $50,000"
Schedule: Actually the hybrid info is also schedule; but we already put hybrid in Work Environment. Could separate Schedule: maybe "This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines." That's schedule. The Work Environment also includes travel, sitting, lifting. We could split: Schedule section for hybrid info; Work Environment for physical requirements. Let's do that.
Thus Schedule: "This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines."
Work Environment and Physical Requirements:
"Ability to travel to CUNY campus locations as needed.
The role may require sitting for extended periods, using a computer and other office equipment and occasionally lifting items up to 20 pounds.
Reasonable accommodations will be provided in accordance with RFCUNY policies."
Now Benefits: we have only "RFCUNY Benefits RFCUNY Employee Benefits and Accruals" no specifics; we should omit.
Now we need to output HTML fragment only.
Structure:
Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY.
Then sections.
But the intro may be considered boilerplate? It's not navigation/legal/EEO etc. It's just a thank you. I'd keep it.
Now each section:
Program Overview
CUNY EDGE is a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA). Housed within the CUNY Office of Academic Affairs, the program combines academic, personal, and career support while helping students meet applicable HRA requirements. CUNY EDGE serves more than 3,500 students across 20 colleges each year and helps students progress toward timely graduation and fulfilling careers. For more information, visit cuny.edu/cunyedge.
Position Overview
Reporting to the CUNY EDGE Deputy Director of Career Development & Experiential Learning, the Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office. The position assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events; provides backup administrative support for the CUNY EDGE Fellowship Program; and coordinates with HRA to follow up on routine document questions and recurring program issues. The ideal candidate is organized, responsive, detail-oriented, and comfortable coordinating with Central Office staff, campus teams, and external partners while handling confidential information appropriately.
Duties and Responsibilities
- Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters.
- Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units.
- Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes.
- Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.
- Handle student records and program information with appropriate confidentiality and discretion.
- Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation.
- Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.
- Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.
- Maintain contact lists, internal directories, shared files, and other program records.
- Perform other related duties as assigned in support of CUNY EDGE operations.
- Serve as backup for key Fellowship Program administrative
for prose. We must not fabricate sections like Benefits unless posting actually states them. It does: "RFCUNY Benefits" then just says "RFCUNY Employee Benefits and Accruals" but no details. That's vague; it's not specific content. According to rule: never create Benefits section unless posting actually states them. It states "RFCUNY Benefits" but then only says "RFCUNY Employee Benefits and Accruals" which is placeholder. Likely we should not include Benefits section because no specific details. Similarly Pay Range is given: "$45,000 - $50,000". That's specific, so include Pay section. Schedule: "This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines." That's specific schedule info, so include Schedule section. Work Environment and Physical Requirements: includes hybrid, travel, sitting, lifting up to 20 pounds. That's specific, include as Work Environment. Qualifications: includes minimum and preferred. That's specific. Duties and Responsibilities: includes bullet-like paragraphs; we can turn each paragraph into
- . Might be multiple paragraphs; we can treat each as list item.
Program Overview: maybe we can include as a section "Program Overview". It's substantive.
Position Overview: also substantive.
We need to decide headings: Use
- :
- Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters.
- Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units.
- Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes.
- Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.
- Handle student records and program information with appropriate confidentiality and discretion.
- Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation.
- Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.
- Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.
- Maintain contact lists, internal directories, shared files, and other program records.
- Perform other related duties as assigned in support of CUNY EDGE operations.
- Serve as backup for key Fellowship Program administrative functions and provide coverage during staff absences or periods of high volume, including assistance with onboarding, rosters, timekeeping, and related records.
- Review timesheets for completeness and proper approval; track deadlines and follow up with campuses to resolve missing information or discrepancies affecting onboarding or payroll processing.
- Maintain accurate logs and support routine Fellowship Program reporting and communications.
Qualifications:
Minimum: High school diploma or high school equivalency and two to three years of relevant administrative, program support, or customer service experience.
Clear and professional written and verbal communication skills.
Ability to handle confidential and sensitive information with discretion and integrity.
Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as virtual meeting, collaboration, and administrative systems.
Preferred: Associate degree or some college coursework.
Experience in higher education, student services, workforce development, or a related setting.
Experience working with HRA or other public benefits programs, policies, procedures, or systems.
Experience coordinating across multiple teams, campuses, agencies, vendors, or stakeholder groups.
We can format as list.
Work Environment and Physical Requirements:
"This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines.
Ability to travel to CUNY campus locations as needed.
The role may require sitting for extended periods, using a computer and other office equipment and occasionally lifting items up to 20 pounds.
Reasonable accommodations will be provided in accordance with RFCUNY policies."
Pay:
"Pay Range Minimum - Maximum: $45,000 - $50,000"
Schedule: Actually the hybrid info is also schedule; but we already put hybrid in Work Environment. Could separate Schedule: maybe "This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines." That's schedule. The Work Environment also includes travel, sitting, lifting. We could split: Schedule section for hybrid info; Work Environment for physical requirements. Let's do that.
Thus Schedule: "This is an 80/20 hybrid position (four days in the office), subject to change based on operational needs and CUNY Flexible Work Guidelines."
Work Environment and Physical Requirements:
"Ability to travel to CUNY campus locations as needed.
The role may require sitting for extended periods, using a computer and other office equipment and occasionally lifting items up to 20 pounds.
Reasonable accommodations will be provided in accordance with RFCUNY policies."
Now Benefits: we have only "RFCUNY Benefits RFCUNY Employee Benefits and Accruals" no specifics; we should omit.
Now we need to output HTML fragment only.
Structure:
Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY). The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries. We are pleased that you are interested in exploring opportunities to join RFCUNY.
Then sections. But the intro may be considered boilerplate? It's not navigation/legal/EEO etc. It's just a thank you. I'd keep it. Now each section:Program Overview
CUNY EDGE is a partnership between the City University of New York (CUNY) and the New York City Human Resources Administration (HRA). Housed within the CUNY Office of Academic Affairs, the program combines academic, personal, and career support while helping students meet applicable HRA requirements. CUNY EDGE serves more than 3,500 students across 20 colleges each year and helps students progress toward timely graduation and fulfilling careers. For more information, visit cuny.edu/cunyedge.
Position Overview
Reporting to the CUNY EDGE Deputy Director of Career Development & Experiential Learning, the Program Support Coordinator provides day-to-day administrative and operational support for the CUNY EDGE Central Office. The position assists with fiscal processes, office logistics, shared resources, meetings, training sessions, and events; provides backup administrative support for the CUNY EDGE Fellowship Program; and coordinates with HRA to follow up on routine document questions and recurring program issues. The ideal candidate is organized, responsive, detail-oriented, and comfortable coordinating with Central Office staff, campus teams, and external partners while handling confidential information appropriately.
Duties and Responsibilities
- Serve as a key point of contact between CUNY EDGE campus staff and HRA for program-related questions and case issues affecting student participation, including case and roster status, incomplete or rejected forms, training-related benefits and expenses, and Fellowship Program matters.
- Participate in regular HRA coordination meetings; gather questions from campuses, track open items and HRA updates, and coordinate follow-up with the appropriate HRA units.
- Troubleshoot and help resolve issues, escalate as needed, and maintain clear documentation of inquiries, actions, and outcomes.
- Identify recurring patterns or systemic issues across students or campuses and communicate guidance, updates, and process changes to campus staff and Central Office leadership.
- Handle student records and program information with appropriate confidentiality and discretion.
- Support fiscal administration, including invoices, purchase orders, requisitions, reimbursements, vendor follow-up, and related documentation.
- Maintain office supplies and inventory; coordinate orders, storage, and distribution of centrally purchased materials and resources.
- Coordinate conference rooms, guest access, food orders, materials, and technology needs for meetings, trainings, and events, in collaboration with Facilities and IT.
- Maintain contact lists, internal directories, shared files, and other program records.
- Perform other related duties as assigned in support of CUNY EDGE operations.
- Serve as backup for key Fellowship Program administrative