Culture and Member Service Chat Host (Volunteer)

About the role

Conversa Corps is seeking a Mission Success Host to help new members of the Aid Arena community feel welcomed and engaged. This role involves guiding new members through the onboarding process, fostering a sense of belonging, and encouraging active participation.

Responsibilities

• Personalize welcome messages and conduct initial orientation within 24 hours of joining Aid Arena.
• Provide clear instructions on key platforms like Slack channels and Aid Base.
• Offer regular check-ins to ensure comfort and address any questions or concerns.
• Encourage members to participate in discussions and connect with others based on shared interests.
• Facilitate introductions between members and guide them in engaging with the community.
• Monitor member progress and cultural adaptation, escalating issues as necessary.
• Ensure members complete basic CollabOps training and update their profiles.
• Communicate regularly with the Member Success Manager on member engagement and progress.

Requirements

The ideal candidate should have experience or interest in community engagement, member support, and peer mentoring. Excellent written communication skills, empathy, and a proactive approach are essential. Candidates must also be comfortable with digital platforms and have a commitment to ongoing learning and professional development.

Qualifications

• Experience or interest in community engagement, member support, customer success, peer mentoring, or related volunteer work.
• Track record of empathetic engagement and helping others feel comfortable and valued.
• Strong written communication skills with a warm, friendly, and professional tone.
• High degree of reliability and follow-through.
• Alignment with Conversa Corps' mission, values, and collaborative culture.
• Completion of basic CollabOps training (101 and 102 courses).

Skills and Competencies

• Emotional Intelligence (EQ): Exceptional empathy, sympathy, and genuine interest in people and their work.
• Relationship Building: Builds trust and comfort through text-based communication.
• Active Listening: Asks thoughtful, open-ended questions and listens for context, needs, and concerns.
• Communication: Clear, warm, approachable communicator comfortable in written and virtual formats.
• Organization & Time Management: Tracks interactions effectively and ensures timely follow-up.
• Situational Awareness: Recognizes when members are disengaging or experiencing challenges and escalates appropriately.
• Inclusivity & Cultural Competence: Engages respectfully with members from diverse backgrounds and identities.
• Cultural Adaptation: Patience and supportive coaching approach with focus on helping members understand and embrace community culture.
• Collaborative Teamwork: Practices "improv theater"—ad hoc, unscripted collaboration with other Mission Success Hosts and Facilitators.
• Matchmaking: Intuition for identifying opportunities to facilitate meaningful member connections based on shared interests and complementary capabilities.
• Curiosity & Motivation: Genuinely interested in people, their goals, and what helps them thrive.
• CollabOps Understanding: Understanding of CollabOps principles and best practices.

Benefits

Volunteers gain new skills, broaden their perspective, and experience the satisfaction of contributing to humanitarian efforts. They also build a network of like-minded professionals and receive hands-on experience with cutting-edge technologies.

Pay

Compensation is based on the company's policies and may vary.

Schedule

This role is fully remote and flexible, allowing for a schedule that works best for the volunteer.

Contact

To apply, interested volunteers should send a resume and cover letter to [email protected]