CTIO - Platform Support Operations Manager - Manager
About the role
As a Platform Support Operations Manager you will design and implement secure IT systems that enhance business operations, optimizing network, server, and data‑center performance to minimize downtime. Within the Internal Firm Services practice you will bridge development, operations, and security, integrating industry‑leading practices to deliver secure and efficient software solutions. You will lead teams, manage client accounts, plan strategically, mentor junior staff, and ensure project success while upholding quality standards and the firm’s purpose and values.
Responsibilities
- Lead the design and implementation of secure IT systems to support business operations and minimize downtime.
- Manage the integration of development, operations, and security practices to validate secure and efficient software delivery.
- Oversee the deployment and management of cloud infrastructure using tools such as AWS CloudFormation and Azure DevOps Server.
- Coordinate continuous integration and deployment processes to enhance software development efficiency.
- Utilize analytical thinking to identify system interactions and optimize performance.
- Mentor team members to develop skills and improve performance in delivering client expectations.
- Collaborate with leadership to maintain quality, timelines, and deliverables in project execution.
- Address and resolve conflicts or issues with clients and team members, escalating when necessary.
- Implement security infrastructure and manage security incidents to protect organizational assets.
- Encourage innovation and embrace technology to enhance service delivery and team development.
Requirements
- At least a Bachelor’s degree.
- At least 5 years of relevant experience.
Preferred qualifications
- Preference for a field of study in Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, or Mathematics/Statistics.
- Proficiency with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Experience using DevOps tools like Jenkins, GitHub, and GitLab.
- Effective implementation of Infrastructure as a Service (IaaS) solutions.
- Experience managing security operations with platforms such as Palo Alto Networks and CrowdStrike.
- Strong expertise in continuous integration and deployment methodologies.
- Demonstrated ability to lead teams in complex system analysis and project execution.
Pay
Salary range: $73,500 – $212,280. For Washington state residents: $73,500 – $244,000. Actual compensation within the range will depend on the individual’s skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) retirement plan
- Holiday pay
- Vacation time
- Personal and family sick leave
- Additional benefits offered by PwC