CT/MRI Procedural Scheduler

Provides general clerical support in an imaging modality, coordinating services for the advanced imaging departments of MUSC Physicians.

Responsibilities

• Answer phones and respond to scheduling inquiries; take calls for the department as needed.
• Schedule patient MRI and CT appointments based on modality availability and physician orders; work with requesting providers to find the best solution for add-on patients.
• Operate scheduling/EHR computer systems to enter and manage appointment records; assist with data entry of patient electronic medical records (EPIC).
• Screen patients for exam eligibility (e.g., contraindications, allergies, implants, pregnancy status, mobility).
• Provide patients with verbal pre-exam instructions and respond to questions with clear, accurate information about their radiology procedure and aftercare.
• Confirm, remind, and reschedule appointments, communicating changes to patients and staff; work with patients who show up late on finding a solution to get them back on the schedule.
• Coordinate with technologists and radiologists as needed on scheduling workflow and procedures; assist in daily operations of the advanced imaging department, including looking ahead on imaging schedules for possible issues.
• Communicate any issues to the appropriate modality and/or Modality Supervisor.
• Provide the highest level of patient satisfaction by promptly and courteously responding to the needs and requests of patients, visitors, and the public; assist other areas with patients as needed.
• Maintain accurate, HIPAA-compliant records.
• Perform other clerical or support duties as needed by radiologists, technologists, and site management.

Requirements

• High School Diploma or Equivalent (GED) required.
• Prior work experience in a medical office or advanced imaging department preferred.
• Ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers, and establish and maintain effective relationships with others.
• Ability to perform job functions while standing (infrequent), sitting (frequent), walking (infrequent), climbing ladders/step stools (infrequent), working indoors (continuous), working from elevated areas (infrequent), working in confined/cramped spaces (infrequent), kneeling (infrequent), bending at the waist (frequent), twisting at the waist (frequent), squatting (infrequent), performing ‘pinching’ operations (frequent), and fully using both hands/arms (continuous).
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders (continuous), fully use both legs (continuous), and reach in all directions (continuous).
• Good finger dexterity (continuous), tactile sensory functions (continuous), and olfactory sensory function (continuous).
• Ability to lift and carry up to 50 lbs unassisted for up to 200 feet (infrequent).
• Ability to lift patients and move patients up to 350 lbs with assistance (infrequent).
• Ability to lift objects from floor level to height of 72 inches, up to 50 lbs unassisted (infrequent).
• Ability to lower objects up to 50 lbs from height of 72 inches unassisted (infrequent).
• Ability to push/pull objects/patients up to 350 lbs unassisted (infrequent).
• Ability to maintain 20/40 vision, corrected (continuous), see and recognize objects close at hand (continuous), see and recognize objects at a distance (continuous), match or discriminate between colors (continuous), determine distance/relationship between objects (depth perception, continuous), and good peripheral vision capabilities (continuous).
• Ability to maintain hearing acuity, with correction (continuous), and hear and understand whispered conversations at a distance of 3 feet.
• Ability to perform gross motor functions with frequent fine motor movements (continuous).
• Ability to be qualified physically (by medical personnel) for respirator use, initially and annually.

Benefits

• Competitive compensation + incentives
• Flexible scheduling options
• Supportive team environment
• Opportunities for growth and specialization
• Modern equipment and technology

Pay

Hourly pay grade Health-23.

Schedule

• Full Time - Monday to Friday, 8:30 AM to 5:00 PM
• Scheduled weekly hours: 40