CSX - Senior Associate, Contact Center Transformation

Responsibilities

• Foster stronger client relationships to drive successful outcomes
• Mentor junior staff to develop their skills and capabilities
• Analyze and implement process improvements for better effectiveness
• Collaborate with stakeholders to design impactful omnichannel strategies
• Maintain elevated standards of project delivery and client satisfaction
• Utilize diagnostic insights to inform strategic decision-making

Qualifications

• Bachelor's Degree
• 3 years of consulting and/or industry roles within customer service/contact center operations
• Master's Degree in Business Administration preferred
• Experience with omnichannel customer service strategies
• Knowledge of CCaaS, AI/automation, and contact center technologies
• Building client relationships and delivering innovative solutions
• Proficiency in data analysis and customer service performance measurement
• Demonstrating ability to mentor junior team members
• Enhancing team capability through coaching and development
• Leading digital transformation initiatives

Pay

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance.