CSR/Teller - University & Dean, Orlando, FL - Part-Time
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, EEO, etc. Preserve all substantive info.
Let's parse the posting:
- Opening: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is marketing fluff; maybe we can include as About the role? It's generic but maybe we can treat as About the role.
- "GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That's general function; could be part of About the role or Responsibilities.
- "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" then bullet list (though not bullet but sentences). We'll need to convert to - .
List items:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
- "Operations" then list:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- "Referrals" then list:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
- "SUPERVISORY RESPONSIBILITIES: None." This is minor metadata; we can fold into a short
or drop. Probably drop.
- "Minimum Knowledge, Skills And Abilities Required" then list:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
- "Working Conditions" then list:
- Normal office environment.
- Extensive viewing of computer screens.
- Then location: "CSR/Teller - University & Dean, Orlando, FL - Part-Time". This is job title and location; we should not repeat job title as heading. We can include location in a short
.
- Then benefits paragraph: "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
That includes benefits and compensation info. We need to create Benefits section if there is specific content. There is mention of benefits programs, but no specific list (like health insurance, 401k). It's generic but still substantive? The rule: "Prefer a few substantive sections over many thin ones." Benefits section can be included if there is real specific content. It mentions comprehensive benefits, differentiated compensation, base salary reflective of range, etc. That's somewhat generic but still info. We'll include Benefits section with a
summarizing.
Pay: The posting mentions base salary reflective of range, individual salaries vary based on factors. No specific numbers. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state base salary reflective of range, but not specific numbers. Is that enough? It says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's still stating that there is a base salary range, albeit not giving numbers. I'd argue it's stating pay info, so we can include Pay section with that sentence.
Schedule: The posting mentions "Need to have flexibility in scheduling." Also location says Part-Time. So we have schedule info: Part-Time, flexibility. So we can include Schedule section.
We must not include sections with filler like "commensurate with experience". Here we have actual info.
Thus sections: About the role (maybe from opening), Responsibilities (Customer Experience, Operations, Referrals), Requirements (Minimum Knowledge, Skills And Abilities Required), Benefits, Pay, Schedule. Possibly Qualifications? Could combine Requirements and Qualifications. But we have Requirements section; we could also have Qualifications (education, experience). But we can keep Requirements.
We must not repeat job title as heading. So no
for CSR/Teller.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Responsibilities
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
- Maintain a balancing record that is in line with policy
- Find and correct outages and enlist help as needed
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned
Requirements
- High school diploma/GED
- Work involves extensive cash handling
- Work involves contact with the public, adhere to dress code guidelines
- Must have the ability to interact comfortably and confidently with the public
- Position requires knowledge of retail policies and procedures, to perform the essential duties
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity
- Need to have flexibility in scheduling
Benefits
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
Pay
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Schedule
Part‑time position with flexibility in scheduling.
Location: Orlando, Florida 32817 (University & Dean)
We need to ensure we didn't include any boilerplate like EEO, navigation, etc. We removed the staffing agency notice, EEO, etc.
Check for any repeated content: We included "Perform other duties as assigned" under Responsibilities; that's fine.
We included "Need to have flexibility in scheduling" under Requirements; also schedule section mentions flexibility. That's okay.
We should not include "SUPERVISORY RESPONSIBILITIES: None." We omitted.
We should not include "Working Conditions" as separate section? Could be part of Requirements or omitted. The rule: prefer few substantive sections over many thin ones. Working Conditions is thin; we could omit or incorporate into Requirements. Since we already have Requirements, we could add those two items there. But we already have a Requirements list; we could add "Normal office environment." and "Extensive viewing of computer screens." as additional list items. Let's do that to avoid a thin section.
Add to Requirements list: "Normal office environment."
or drop. Probably drop. - "Minimum Knowledge, Skills And Abilities Required" then list: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. - "Working Conditions" then list: - Normal office environment. - Extensive viewing of computer screens. - Then location: "CSR/Teller - University & Dean, Orlando, FL - Part-Time". This is job title and location; we should not repeat job title as heading. We can include location in a short
. - Then benefits paragraph: "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner." That includes benefits and compensation info. We need to create Benefits section if there is specific content. There is mention of benefits programs, but no specific list (like health insurance, 401k). It's generic but still substantive? The rule: "Prefer a few substantive sections over many thin ones." Benefits section can be included if there is real specific content. It mentions comprehensive benefits, differentiated compensation, base salary reflective of range, etc. That's somewhat generic but still info. We'll include Benefits section with a
summarizing. Pay: The posting mentions base salary reflective of range, individual salaries vary based on factors. No specific numbers. According to rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state base salary reflective of range, but not specific numbers. Is that enough? It says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's still stating that there is a base salary range, albeit not giving numbers. I'd argue it's stating pay info, so we can include Pay section with that sentence. Schedule: The posting mentions "Need to have flexibility in scheduling." Also location says Part-Time. So we have schedule info: Part-Time, flexibility. So we can include Schedule section. We must not include sections with filler like "commensurate with experience". Here we have actual info. Thus sections: About the role (maybe from opening), Responsibilities (Customer Experience, Operations, Referrals), Requirements (Minimum Knowledge, Skills And Abilities Required), Benefits, Pay, Schedule. Possibly Qualifications? Could combine Requirements and Qualifications. But we have Requirements section; we could also have Qualifications (education, experience). But we can keep Requirements. We must not repeat job title as heading. So no
for CSR/Teller.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Responsibilities
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
- Maintain a balancing record that is in line with policy
- Find and correct outages and enlist help as needed
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned
Requirements
- High school diploma/GED
- Work involves extensive cash handling
- Work involves contact with the public, adhere to dress code guidelines
- Must have the ability to interact comfortably and confidently with the public
- Position requires knowledge of retail policies and procedures, to perform the essential duties
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity
- Need to have flexibility in scheduling
Benefits
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
Pay
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Schedule
Part‑time position with flexibility in scheduling.
Location: Orlando, Florida 32817 (University & Dean)
We need to ensure we didn't include any boilerplate like EEO, navigation, etc. We removed the staffing agency notice, EEO, etc. Check for any repeated content: We included "Perform other duties as assigned" under Responsibilities; that's fine. We included "Need to have flexibility in scheduling" under Requirements; also schedule section mentions flexibility. That's okay. We should not include "SUPERVISORY RESPONSIBILITIES: None." We omitted. We should not include "Working Conditions" as separate section? Could be part of Requirements or omitted. The rule: prefer few substantive sections over many thin ones. Working Conditions is thin; we could omit or incorporate into Requirements. Since we already have Requirements, we could add those two items there. But we already have a Requirements list; we could add "Normal office environment." and "Extensive viewing of computer screens." as additional list items. Let's do that to avoid a thin section. Add to Requirements list: "Normal office environment."