CSR/Teller - Matteson - Part Time

About the Role

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience.

Responsibilities

• Customer Experience Function:
  • Promote a good customer experience by consistently providing best-in-class customer satisfaction.
  • Adhere to and apply customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
  • Develop rapport with the customer base and have knowledge of account ownership.
  • Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.
  • Be responsive and timely with correspondence and problem resolution.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Operations Function:
  • Perform daily office responsibilities, working with the platform team to maintain the efficient operation of the office.
  • Maintain a balancing record that is in line with policy and have the ability to find and correct outages, enlisting help as needed.
  • Maintain knowledge of bank policies and financial center procedures, keeping up to date on any changes.
  • Handle consumer and business customer problems with professionalism, directing more complex issues to the Lead Customer Service Representative or other leadership as necessary.
  • Demonstrate sound judgment in decision-making, abiding appropriately to established guidelines and procedures.
• Referrals Function:
  • Consistently meet or exceed sales referrals as set by management.
  • Actively participate in daily huddles, sales meetings, and staff meetings.
  • Maintain a well-developed working knowledge of the complete line of Retail products and services offered, keeping up to date and requesting assistance for further development needs.
  • Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
  • Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
  • Consistently review tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals.
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Requirements

• High school diploma/GED.
• Extensive cash handling experience, requiring the ability to perform advanced math functions.
• Ability to present a professional image and interact comfortably and confidently with the public.
• Strong oral and written communication skills.
• Knowledge of retail policies and procedures.
• Ability to take initiative, use sound judgment, and demonstrate diplomacy and tact in problem resolution.
• Ability to work in a team environment, interacting positively with co-workers and management.
• Flexibility in scheduling.

Pay

Total Base Pay Range: $43,680.00 - $67,700.00 USD Annual

Benefits

Fifth Third offers comprehensive benefits and differentiated compensation to support physical, financial, emotional, and social well-being. Benefits include programs designed to meet the individual needs of employees and their families. For more details, visit the 53.com Careers page.

Location

Matteson, Illinois 60443