CSR/Teller - East Dearborn, MI - Full-Time

About the role

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for consultative conversations. Responsible for risk management by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures. Accountable for doing the right thing for customers and colleagues to drive a positive customer experience while operating within the Bank's risk appetite.

Responsibilities

• Deepen customer relationships by listening to their needs, asking questions, and guiding them to appropriate financial solutions.
• Follow up on customer questions and find solutions to address issues.
• Maintain timely and clear communication with customers.
• Keep all customer business confidential to maintain trust.
• Adhere to the Bancorp Code of Business Conduct and Ethics, maintaining ethical behavior.
• Perform daily office responsibilities to ensure efficient operation, working with the platform team.
• Maintain a balancing record in line with policy; find and correct outages as needed.
• Stay updated on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, escalating complex issues as necessary.
• Demonstrate sound judgment in decision-making, following established guidelines.
• Identify customer needs during interactions and refer them to Bankers and business partners for consultative conversations.
• Build and maintain knowledge of Retail products and services offered.
• Utilize appropriate tools to track referrals sent to personal bankers and business partners.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Extensive cash handling experience.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Flexibility in scheduling.

Skills

• Adherence to dress code guidelines.
• Demonstration of company core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.

Benefits

Fifth Third offers comprehensive benefits and differentiated compensation to support employees' physical, financial, emotional, and social well-being. Benefits include a range of programs designed to meet individual and family needs. Learn more on the 53.com Careers page.

Pay

The base salary for this position reflects the range of salary levels for this pay grade across the U.S. Individual salaries will vary based on factors such as role, relevant skillset, experience, education, and geographic location.

Location: Dearborn, Michigan 48126