CSR/Teller - Big Rapids MI - Part Time
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information. So we need to include all duties listed: deepen relationships, treat customers, provide follow up, be responsive, maintain trust, follow code, etc. Also operations duties, referrals duties. Also supervisory responsibilities none (maybe we can omit). Also minimum knowledge etc.
We need to format lists appropriately.
Let's extract content:
GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
That's about role.
Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: list:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None. (skip)
Minimum Knowledge, Skills And Abilities Required:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
Working Conditions:
- Normal office environment.
- Extensive viewing of computer screens.
Benefits/Pay:
- At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
- The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
- Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
- You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
Location: Big Rapids, Michigan 49307 (maybe include as paragraph? Not a heading). Could be included in a short p.
We must remove boilerplate: Attention search firms..., EEO etc.
Now produce HTML.
We need sections: About the role (maybe heading "About the role") with the GENERAL FUNCTION paragraph.
Responsibilities: maybe heading "Responsibilities" with subheadings? Could combine all duties under one
. But we have categories: Customer Experience, Operations, Referrals. Could keep as separate with headings? But only allowed for section headings; we could use for each subsection? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid additional headings beyond those, but likely they want those specific headings. Safer to stick to those headings only. So we will have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly also Working Conditions? Not in list. Could omit.
We need to put all duties under Responsibilities as a list. All qualifications under Requirements as list. Benefits under Benefits as list? Could be prose. Pay as paragraph. Schedule as paragraph.
Let's craft.
About the role:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Responsibilities: list items from all duty categories.
We'll combine:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
That's all.
Requirements: list:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
Benefits: maybe list:
- Total Rewards include comprehensive benefits and differentiated compensation offerings.
- Extensive benefits programs support physical, financial, emotional and social well-being.
- Learn more about benefits programs at https://www.53.com/content/fifth-third/en/careers/benefits.html or consult talent acquisition partner.
Pay: paragraph: The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Schedule: paragraph: Need to have flexibility in scheduling.
We could also include location as a short p after sections? Not required but could be included as a paragraph without heading. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it. Location is minor metadata, we can include a short p.
Thus final HTML fragment:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
- Total Rewards include comprehensive benefits and differentiated compensation offerings.
- Extensive benefits programs support physical, financial, emotional and social well-being.
- Learn
for prose. We need to preserve all substantive information. So we need to include all duties listed: deepen relationships, treat customers, provide follow up, be responsive, maintain trust, follow code, etc. Also operations duties, referrals duties. Also supervisory responsibilities none (maybe we can omit). Also minimum knowledge etc. We need to format lists appropriately. Let's extract content: GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. That's about role. Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: list: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations: - Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and enlist help as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Referrals: - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. (skip) Minimum Knowledge, Skills And Abilities Required: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. Working Conditions: - Normal office environment. - Extensive viewing of computer screens. Benefits/Pay: - At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. - The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. - Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. - You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Location: Big Rapids, Michigan 49307 (maybe include as paragraph? Not a heading). Could be included in a short p. We must remove boilerplate: Attention search firms..., EEO etc. Now produce HTML. We need sections: About the role (maybe heading "About the role") with the GENERAL FUNCTION paragraph. Responsibilities: maybe heading "Responsibilities" with subheadings? Could combine all duties under one
- . But we have categories: Customer Experience, Operations, Referrals. Could keep as separate
- ... ...
- ... ...
- Total Rewards include comprehensive benefits and differentiated compensation offerings.
- Extensive benefits programs support physical, financial, emotional and social well-being.
- Learn
- with headings? But only
allowed for section headings; we could use for each subsection? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid additional headings beyond those, but likely they want those specific headings. Safer to stick to those headings only. So we will have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly also Working Conditions? Not in list. Could omit.
We need to put all duties under Responsibilities as a list. All qualifications under Requirements as list. Benefits under Benefits as list? Could be prose. Pay as paragraph. Schedule as paragraph.
Let's craft.
About the role:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid additional headings beyond those, but likely they want those specific headings. Safer to stick to those headings only. So we will have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly also Working Conditions? Not in list. Could omit. We need to put all duties under Responsibilities as a list. All qualifications under Requirements as list. Benefits under Benefits as list? Could be prose. Pay as paragraph. Schedule as paragraph. Let's craft. About the role:
Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Responsibilities: list items from all duty categories. We'll combine: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. - Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and enlist help as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned. That's all. Requirements: list: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. Benefits: maybe list: - Total Rewards include comprehensive benefits and differentiated compensation offerings. - Extensive benefits programs support physical, financial, emotional and social well-being. - Learn more about benefits programs at https://www.53.com/content/fifth-third/en/careers/benefits.html or consult talent acquisition partner. Pay: paragraph: The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Schedule: paragraph: Need to have flexibility in scheduling. We could also include location as a short p after sections? Not required but could be included as a paragraph without heading. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it. Location is minor metadata, we can include a short p. Thus final HTML fragment:
About the role
...