CSR - South Bend

Customer Service Representative – Electrical Supply South Bend, IN Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on? If so, we want you on our team. At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence. What You Will Do As a Customer Service Representative In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service. You Will Deliver outstanding customer service—exceeding expectations and honoring every commitment.Partner with outside sales to support customers and strengthen relationships.Coordinate with vendors to ensure products are delivered accurately and on schedule.Support corporate marketing efforts such as product launches and training events.Engage in a variety of responsibilities, with a strong focus on warehouse operations and delivery driving including:Counter and Inside SalesWarehousing and Inventory ManagementDriving and DeliveriesVendor and Customer CommunicationsOrder Entry and Product Support Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future. What Makes You a Great Fit College coursework and/or 2+ years of relevant work experienceStrong written, verbal, and interpersonal communication skillsDetail-oriented with excellent organizational abilitiesQuick learner who’s eager to grow and apply new knowledgeExperience in business-to-business sales or electrical distribution preferred What To Expect In This Role Ability to lift, push, pull, carry up to 50 lbs.Valid driver’s license requiredComfort with multi-line phone systems and warehouse operationsExperience with inventory management and loading/unloading shipmentsForklift experience a plusSchedule: Monday–Friday, 7am–4pm, with overtime as needed Why Kirby Risk? Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed. When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development. Benefits That Work For You We offer a comprehensive package designed to support your health, career, and future: Medical, RX, Dental, and Vision insuranceLife insurance & Employee Assistance ProgramsTuition reimbursement & on-the-job training401(k) with company match & Profit SharingPaid Time Off (PTO) How To Apply To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD We will acknowledge all resumes received via email and respond to requests for help to complete your application. Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications. Equal Opportunity Employer Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/ A Safe Workplace is a Drug-Free Workplace