CSR / Print Production Specialist (US632)

AlphaGraphics Irvine is a fast-paced print shop serving a mix of retail walk-ins and established business accounts. We're looking for a hands-on, customer-focused team player who can work the front and the back of the shop — someone who's equally comfortable talking to a customer about their project and running jobs through finishing and production. This is a hybrid role, meaning no two days look exactly the same. You'll be the face of the shop for customers while also keeping production moving.

Responsibilities

• Greeting and assisting walk-in customers, answering phones, and managing job intake
• Communicating job status, turnaround times, and proofs to customers
• Running digital print production and managing job output
• Performing bindery and finishing work including cutting, laminating, folding, and mounting
• Coordinating with our Rancho Cucamonga team on job flow and scheduling
• Keeping the shop organized and production moving on schedule

Requirements

• Prior experience in a print shop, sign shop, copy center, or similar environment strongly preferred
• Comfortable with customer-facing communication — friendly, clear, and professional
• Hands-on and detail-oriented with finishing and production equipment
• Able to manage multiple jobs and priorities without dropping the ball
• Self-directed — this role requires someone who can own their day without constant supervision
• Familiarity with print management software a plus (we use Printsmith)

Benefits

• 401(k)
• Paid time off
• Training & development
• Opportunity for advancement

Pay

$23.00 - $25.00 per hour