CSR: Parts Specialist

Job Responsibilities

• Accepts in person, telephone and email orders for customers and shop service technicians with reference to parts needs for repair and service.
• Receive and place quotes and orders to/by shop service technicians and clients.
• Manage complete asset service quoting cycle and effective quoting of service and parts to client demands for road technician services.
• Strategize and plan with Dispatch on shop repair times and coordination for parts fulfillment.
• Assist in new customer set-up, assignment of credit terms, COD, and billing support.
• Responsible for service billing and invoicing for shop service-verifying correct billing information on work order including defining parts if necessary, in order to prepare for accurate invoicing.
• Maintain direct contact with current and prospective customers.
• Update customers regarding the status of backordered parts in an acceptable time frame.
• Advises customer on substitution or modification of part when replacement is not available.
• Prepares Sales Orders for invoicing, receives purchase orders, payment, and obtains credit authorization when necessary.
• Determine and research customers parts needs through use of literature, computer programs and parts knowledge as appropriate.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.

Requirements

• High school diploma or GED (required)
• Associate’s or bachelor’s degree in automotive technology, business, or a related field (preferred but not required)
• 1-3 years of experience in an automotive, machinery, or industrial parts department (preferred)
• Experience with inventory management and ordering parts
• Knowledge of vehicle components, mechanical systems, and parts compatibility
• Customer service experience, including assisting customers in selecting parts
• Familiarity with point-of-sale (POS) systems and inventory management software

Salary Description

25-35