CSR - Order Fulfillment Specialist
The Gund Company · Cedar Lake, IN · 1 mo ago
OTHRInternship
We need to output HTML fragment with sections: Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the description.
We have Overview, Job Summary, Summary of Essential Job Functions (these are responsibilities), Requirements Qualifications & Competencies (qualifications), Physical Demands, Work Environment (maybe not needed), Why Join Us? (benefits), EEO Statement (boilerplate to remove), Disclaimer (boilerplate), HR use only (metadata). No explicit Pay or Schedule mentioned. So we should not include Pay or Schedule sections.
We need sections: About the role (maybe from Overview/Job Summary?), Responsibilities (essential job functions), Requirements (maybe combine qualifications?), Qualifications (maybe separate?), Skills (maybe from competencies?), Benefits (Why Join Us?). Also maybe we could include "Work Environment" but not required heading list; we can omit if not in list. The instruction: Use
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the description.
We have Overview, Job Summary, Summary of Essential Job Functions (these are responsibilities), Requirements Qualifications & Competencies (qualifications), Physical Demands, Work Environment (maybe not needed), Why Join Us? (benefits), EEO Statement (boilerplate to remove), Disclaimer (boilerplate), HR use only (metadata). No explicit Pay or Schedule mentioned. So we should not include Pay or Schedule sections.
We need sections: About the role (maybe from Overview/Job Summary?), Responsibilities (essential job functions), Requirements (maybe combine qualifications?), Qualifications (maybe separate?), Skills (maybe from competencies?), Benefits (Why Join Us?). Also maybe we could include "Work Environment" but not required heading list; we can omit if not in list. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings only if content exists.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include details from the posting.
Let's extract:
Overview: "Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business"
Job Summary: "Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements. Experienced customer service role that handles the order fulfilment process from quoting through delivery. Support the customer with technical and complex service questions. Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time. Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems. May provide work direction to others. Work assignments require deep discipline-specific knowledge and/or experience. Work activities involve regular communication with individuals both internal and external to the company. With limited oversight, this individual will document and administer processes and lead interdisciplinary teams in process improvement initiatives."
Summary of Essential Job Functions: bullet list (but we need to convert to - ). Items:
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Follow up on job cost performance by participating in the Gross Profit Review process.
- Demonstrate technical materials and application knowledge to offer solution options to customers including cost reduction options, value added service options, lead-time improvements, and related ideas to improve customer service.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications. Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.
- Leverage the estimating function to focus on best practice production methods to minimize cost and provide competitive pricing to customer. Coordination with the sales team may be necessary in determining the optimal margin based on market conditions.
- Manage customer inventory requirement through use of Purchase Requisition Process
- Assist with RMA’s and NCM’s regarding customer complaints.
Requirements Qualifications & Competencies: paragraph:
"An intellectual curiosity and engineering interest in technical subject matter is desired.
Experience with a job shop, machining, and manufacturing environment a plus.
Requires an associate or bachelor’s degree with 3+ years of experience, or equivalent.
A minimum of three to five (3-5) years of related experience.
Demonstrated ability to take a process from concept to implementation.
Demonstrated ability to lead multi-disciplinary project/process improvement projects."
Physical Demands: description.
Work Environment: description.
Why Join Us? bullet list:
- Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required!
- In addition, our employees enjoy:
- A safe and healthy work environment
- Competitive wages
- Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.
We need to include Benefits section with that content.
We should not include EEO, Disclaimer, HR use only, Last Revised.
We need to decide which sections to include:
- About the role: could combine Overview + Job Summary? Probably yes. Provide a short paragraph summarizing role. We'll include both overview and job summary as prose under About the role.
- Responsibilities: the essential job functions list.
- Requirements: maybe the "Requirements Qualifications & Competencies" section (including degree, experience, etc.) Could be Requirements.
- Qualifications: maybe separate? But we have overlapping. The instruction says we can have both Requirements and Qualifications sections if content exists. We could split: Requirements: degree + experience; Qualifications: intellectual curiosity, engineering interest, job shop experience, ability to take process from concept to implementation, lead multi-disciplinary projects. But we need to preserve all info; we can split.
- Skills: maybe from competencies? Could include technical materials knowledge, CRM/ERP use, estimating function, etc. But we might not need a separate Skills section if we already covered. However we can create Skills section for things like technical knowledge, CRM/ERP, estimating, communication, leadership. But we must not invent; we need to pull from text. The text includes: "Demonstrate technical materials and application knowledge", "Use the company’s CRM software", "Navigate through ERP-CRM software and database systems", "Leverage the estimating function", "Provide quotes and order acknowledgements", "Manage customer inventory requirement", "Assist with RMA’s and NCM’s". Those could be skills. But we already have them in responsibilities. Might be redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But we have headings list; we can choose to include only those with real content. We could include About the role, Responsibilities, Requirements (which includes qualifications/skills), Benefits. That's four sections.
But we need to follow the instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we must use all; just that if we use those headings, they should be those. So we can use About the role, Responsibilities, Requirements, Benefits.
We must not include Pay or Schedule as they are not present.
We need to ensure we don't repeat the job title as a heading. The job title is not given explicitly but we can ignore.
We need to output only HTML fragment, no /, no markdown.
Let's craft:
About the role
Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business. Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements. Experienced customer service role that handles the order fulfilment process from quoting through delivery. Support the customer with technical and complex service questions. Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time. Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems. May provide work direction to others. Work assignments require deep discipline-specific knowledge and/or experience. Work activities involve regular communication with individuals both internal and external to the company. With limited oversight, this individual will document and administer processes and lead interdisciplinary teams in process improvement initiatives.
Responsibilities
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Follow up on job cost performance by participating in the Gross Profit Review process.
- Demonstrate technical materials and application knowledge to offer solution options to customers including cost reduction options, value added service options, lead-time improvements, and related ideas to improve customer service.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications. Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.
- Leverage the estimating function to focus on best practice production methods to minimize cost and provide competitive pricing to customer. Coordination with the sales team may be necessary in determining the optimal margin based on market conditions.
- Manage customer inventory requirement through use of Purchase Requisition Process
- Assist with RMA’s and NCM’s regarding customer complaints.
Requirements
An intellectual curiosity and engineering interest in technical subject matter is desired. Experience with a job shop, machining, and manufacturing environment a plus. Requires an associate or bachelor’s degree with 3+ years of experience, or equivalent. A minimum of three to five (3-5) years of related experience. Demonstrated ability to take a process from concept to implementation. Demonstrated ability to lead multi-disciplinary project/process improvement projects.
Benefits
Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required! In addition, our employees enjoy:
- A safe and healthy work environment
- Competitive wages
- Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.
We should ensure we didn't include any boilerplate. We omitted Physical Demands, Work Environment, EEO, Disclaimer, HR use only, Last Revised.
Check that we preserved all substantive information: Overview, Job Summary, Essential Job Functions, Requirements Qualifications & Competencies, Why Join Us? (benefits). Yes.
We didn't include
- ). Items:
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Follow up on job cost performance by participating in the Gross Profit Review process.
- Demonstrate technical materials and application knowledge to offer solution options to customers including cost reduction options, value added service options, lead-time improvements, and related ideas to improve customer service.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications. Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.
- Leverage the estimating function to focus on best practice production methods to minimize cost and provide competitive pricing to customer. Coordination with the sales team may be necessary in determining the optimal margin based on market conditions.
- Manage customer inventory requirement through use of Purchase Requisition Process
- Assist with RMA’s and NCM’s regarding customer complaints.
Requirements Qualifications & Competencies: paragraph:
"An intellectual curiosity and engineering interest in technical subject matter is desired.
Experience with a job shop, machining, and manufacturing environment a plus.
Requires an associate or bachelor’s degree with 3+ years of experience, or equivalent.
A minimum of three to five (3-5) years of related experience.
Demonstrated ability to take a process from concept to implementation.
Demonstrated ability to lead multi-disciplinary project/process improvement projects."
Physical Demands: description.
Work Environment: description.
Why Join Us? bullet list:
- Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required!
- In addition, our employees enjoy:
- A safe and healthy work environment
- Competitive wages
- Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.
We need to include Benefits section with that content.
We should not include EEO, Disclaimer, HR use only, Last Revised.
We need to decide which sections to include:
- About the role: could combine Overview + Job Summary? Probably yes. Provide a short paragraph summarizing role. We'll include both overview and job summary as prose under About the role.
- Responsibilities: the essential job functions list.
- Requirements: maybe the "Requirements Qualifications & Competencies" section (including degree, experience, etc.) Could be Requirements.
- Qualifications: maybe separate? But we have overlapping. The instruction says we can have both Requirements and Qualifications sections if content exists. We could split: Requirements: degree + experience; Qualifications: intellectual curiosity, engineering interest, job shop experience, ability to take process from concept to implementation, lead multi-disciplinary projects. But we need to preserve all info; we can split.
- Skills: maybe from competencies? Could include technical materials knowledge, CRM/ERP use, estimating function, etc. But we might not need a separate Skills section if we already covered. However we can create Skills section for things like technical knowledge, CRM/ERP, estimating, communication, leadership. But we must not invent; we need to pull from text. The text includes: "Demonstrate technical materials and application knowledge", "Use the company’s CRM software", "Navigate through ERP-CRM software and database systems", "Leverage the estimating function", "Provide quotes and order acknowledgements", "Manage customer inventory requirement", "Assist with RMA’s and NCM’s". Those could be skills. But we already have them in responsibilities. Might be redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But we have headings list; we can choose to include only those with real content. We could include About the role, Responsibilities, Requirements (which includes qualifications/skills), Benefits. That's four sections.
But we need to follow the instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we must use all; just that if we use those headings, they should be those. So we can use About the role, Responsibilities, Requirements, Benefits. We must not include Pay or Schedule as they are not present. We need to ensure we don't repeat the job title as a heading. The job title is not given explicitly but we can ignore. We need to output only HTML fragment, no /, no markdown. Let's craft:
About the role
Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business. Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements. Experienced customer service role that handles the order fulfilment process from quoting through delivery. Support the customer with technical and complex service questions. Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time. Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems. May provide work direction to others. Work assignments require deep discipline-specific knowledge and/or experience. Work activities involve regular communication with individuals both internal and external to the company. With limited oversight, this individual will document and administer processes and lead interdisciplinary teams in process improvement initiatives.
Responsibilities
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Follow up on job cost performance by participating in the Gross Profit Review process.
- Demonstrate technical materials and application knowledge to offer solution options to customers including cost reduction options, value added service options, lead-time improvements, and related ideas to improve customer service.
- Use the company’s Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications. Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations.
- Provide quotes and order acknowledgements within 24 hours of request and PO. Follow up on quote status and drive home the order.
- Leverage the estimating function to focus on best practice production methods to minimize cost and provide competitive pricing to customer. Coordination with the sales team may be necessary in determining the optimal margin based on market conditions.
- Manage customer inventory requirement through use of Purchase Requisition Process
- Assist with RMA’s and NCM’s regarding customer complaints.
Requirements
An intellectual curiosity and engineering interest in technical subject matter is desired. Experience with a job shop, machining, and manufacturing environment a plus. Requires an associate or bachelor’s degree with 3+ years of experience, or equivalent. A minimum of three to five (3-5) years of related experience. Demonstrated ability to take a process from concept to implementation. Demonstrated ability to lead multi-disciplinary project/process improvement projects.
Benefits
Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required! In addition, our employees enjoy:
- A safe and healthy work environment
- Competitive wages
- Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- Regular employee feedback through our IDP (Individual Development Plan)
- According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement.