CSR- In office Sales Representative

Essential Duties and Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customers’ policies.
• Accept payments and process transactions.
• Identify potential needs customers may have regarding their policies.
• Follow up with customers on quotes, renewals, and cancellations.
• Participate in marketing initiatives for new business development on an as‑needed basis.
• Maintain a neat and clean work area and office.
• Perform FNOL vehicle inspections.
• Take vehicle pictures (requiring squatting, bending, flexing).
• Run bank deposits.
• Other duties as assigned.

Qualifications

• Computer literate – basic to intermediate skills.
• Bilingual (English/Spanish) is helpful.
• Excellent communication skills and assertiveness.
• Ability to provide a first‑rate customer experience.
• Must pass state licensing requirements.
• Reliable transportation.

Education/Training/Experience

• High School Diploma.
• Previous customer service experience is helpful.

Schedule

Full‑time position with a flexible schedule.