CSR I

About the role

The Customer Service Representative I (CSR I) is an entry-level role responsible for delivering a consistent, high-quality customer experience through order processing, customer support, and coordination with internal teams. This position serves as a primary point of contact for customers, supporting order fulfillment, resolving issues, and contributing to customer satisfaction and profitable growth.

Key Responsibilities

• Process customer orders accurately and efficiently across multiple order channels in real time
• Serve as a primary point of contact for customers, providing timely information on orders, pricing, products, and delivery
• Cook with Operations, Sales, Purchasing, and Credit teams to support order fulfillment and issue resolution
• Identify customer needs and recommend appropriate products, order adjustments, or promotions within established guidelines
• Track and resolve order exceptions, backorders, and delivery deviations while keeping customers informed
• Build and maintain positive customer relationships through professional, responsive communication
• Maintain accurate and up-to-date customer account information
• Aid with basic sales support activities, including identifying cross-sell or upsell opportunities
• Complete administrative tasks, documentation, and reporting accurately and on time
• Follow all safety, regulatory, and operational policies and procedures

Requirements

• High school diploma required; bachelor’s degree or equivalent experience preferred
• 3+ years of experience in face to face Customer Service
• Strong verbal and written communication and active listening skills
• Ability to prioritize, multitask, and work effectively in a fast-paced environment
• Customer-focused mindset with basic problem-solving skills
• Comfortable using computers, keyboards, and standard business software (e.g., Microsoft Office)
• Basic math skills related to pricing and quantity calculations
• Ability to work independently and collaboratively within a team
• Willingness to learn Veseris products, services, and industry fundamentals
• Willingness to work in environments that may include warehouse settings, temperature variation, and potential exposure to hazardous substances

Pay

Veseris is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process. In addition to base compensation, Veseris offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.