CSR I

Promptly respond to customer quote requests

• Navigate out quote generation process involving contributions from pricing, scheduling, engineering, and quality teams.
• Facilitate reviews and responses from pricing, scheduling, engineering, and quality teams.
• Maintain communication with customer supplier websites and respond promptly to RFQs, POs, and other requests.
• Provide prompt responses to customer inquiries regarding order status, delivery dates, and expedited production.
• Notify customers proactively when an order is about to ship or when it will be delayed.
• Effectively manage all forms of customer communication, ensuring professionalism and accuracy in written communications.

Coordinate with accounting

• Establish customer credit, invoice, and resolve past due balances.

Other duties

• Drive the company's vision and adhere to organizational values.

Skills and Abilities

• Excellent written and verbal communication skills.
• Strong knowledge of Microsoft Office and proficient computer skills.
• Effective operation of customer service-related systems and software programs.
• Analytical thinking and problem-solving skills.
• Highly organized and detail-oriented.
• Procedural training facilitation and dispute resolution ability.
• Good temperament to handle customer and internal issues, including emergencies.
• Fluent typist.