CSR

About the role

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Requirements

Current associate applicants must apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Qualifications

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Positive attitude and ability to work in a fast-paced environment.
• Basic computer skills, including Microsoft Office.
• Experience in a customer service role preferred.

Skills

• Customer service skills.
• Organizational skills.
• Problem-solving skills.
• Attention to detail.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay

Competitive compensation.

Schedule

Varies based on department needs.