CSR

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is “your pet’s health is our top priority and excellent service is our goal,” and we aim to exceed each pet owner’s expectations. The Client Service Representative is the face of VCA, setting the tone for the practice and building trust and confidence with customers.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow‑ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services, and educate clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Manage medical records, charts, reports, and correspondence.
• Maintain the hospital environment, including removal of animal waste and ensuring the facility is neat and clean at all times, both inside and outside.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Paid vacation and sick days
• 401(k) retirement plan
• Generous employee pet discounts
• Additional benefits as part of a comprehensive package

If you are a current associate, please apply through our internal career site by logging into Workday, clicking the Jobs Hub app, or searching for “Browse Jobs.”