CSR

About the role

The Animal Care Centers have been Cincinnati's leading provider of veterinary services, pet care, boarding, and grooming for over 40 years, with offices in Fairfield, Forest Park, and Blue Ash. Our practice has been selected as "Best of Cincinnati" 11 times and has an excellent reputation in the community. Our clinics are equipped with state-of-the-art veterinary technology, including digital radiography, ultrasounds, laser surgical units, and cold laser therapy.

Receptionists (also called customer service representatives) are the customer-relations experts in a veterinary practice. They are the client’s first impression of the practice, whether on the phone or in person.

Responsibilities

• Greet clients
• Differentiate routine cases from emergency cases
• Schedule appointments
• Enter client, patient, and financial data into the computer
• Generate invoices and explain them to clients
• Process payments
• Manage the retrieval and storage of medical records

Receptionists should expect to spend nearly all of their workdays at the front desk.

Requirements

• Completion of a high-school degree or further education
• Competence in the English language
• Patience and a pleasant manner
• Compassion for animals and their owners
• Ability to understand the stress that patients and clients endure
• Strong organizational skills
• Excellent telephone and in-person communication skills
• Ability to remain calm under pressure

Qualifications

• Computer skills
• Cashier and related front-office work experience (preferred)